CUSTOMER TECHNICAL SUPPORT - United Merchant Service, Inc.

United Merchant Services, Inc. ("UMSI") is a New Jersey-based, comprehensive payment processing company for merchants nationwide. UMSI continues to introduce innovative payment products and services to merchants and its commitment to excellent customer service has made UMSI one of the top private payment processors in the nation.

Also, UMSI understands that the demand for efficiency and profitability are universal no matter the type or size of your business is. UMSI is committed to providing cutting edge solutions such as the highly-touted "ECR Integration Program" and computer-based Point of Sale solutions (www.upsolution.com) to help businesses reach their full potential. All offered products will seamlessly integrate into your current business environment.

Customer Support

-Responsible for inbound/outbound calls for merchants and agents regarding POS/Terminal software and hardware

-Troubleshoot problems in POS/Terminal hardware and software

-Install and setup the Terminal & POS system

-Provide professional, courteous, responsive and accurate service regarding general payment processing questions in call center environment

-Experience in technical support with POS/Terminal preferred.

-Flexible work hours, as well as Saturdays available

-Bilingual in English and Korean

POS Testing Coordinator

-Responsible for quality assurance in POS application testing and development

-Install, validate, and test software functions for POS applications

-Test the reliability of software, investigate defects, and configure test environments

-Consults with business analysts to identify business needs and appropriate technical solutions

-Responsible for producing/updating business requirement documents, process descriptions and technical description of POS application

-Experience with PC POS peripherals Printers, POS Printers, Barcode Scanners CDP, DOT matrix printer

-Bilingual in English and Korean

Benefits

-Health, Dental, and Vision Insurance
-Paid Time Off

We are an equal opportunity employer

Please note your position in the subject line and send your resume to hr@unitedmerchant.com
For more information, please visit our company website below.

http://www.unitedmerchant.com/

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