채용정보

CEF Solutions Inc.

Project Manager 상시채용

조회 88 | 스크랩 0 | 등록일 20.10.14

담당업무

  • 기획 · 전략 · 경영

지원내용

  • 온라인 접수

근무 상세 내용

  • 고용형태: 정규직
  • 급여: 면접 후 결정
  • 지역: 뉴저지
  • 근무요일: 주 5일(월, 화, 수, 목, 금)
  • 근무시간: 09:00 am ~ 06:00 pm

Company Profile

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO operations, operations management, process engineering/ innovation, and cost optimization solutions to clients in the customer services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company Website: www.cem-lab.com

 

JOB DESCRIPTION

The Project Manager will work with a group of innovative professionals for a global top tier consumer electronics company. We are looking for an elite candidate to join our team to support, lead, and share our vision for the future of the customer service industry.

  • Undertake short-term and long-term projects to address variety of issues within the Customer Service Sector
  • Delegating tasks on the project to employees best positioned to complete them
  • Identifying and managing potential risks and liabilities of multiple projects
  • Making effective decisions when presented with multiple options for how to progress with the project
  • Communicating with executives or the board to keep the project aligned with their goals
  • Performing quality control on the project throughout development to maintain the standards expected
  • Responsible for managing relationships, including developing new relationships, managing day to day interactions, and handling or directing escalations.
  • Responsible for expenses to the business, cost controls, efficiency, performance, and overall strategy
  • Track, measure and communicate key performance metrics associated with activities
  • Communicate effectively with a wide range of personalities, from executive personnel, to our vendors and partners
  • Ensure that the relationships are well-developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency
  • Responsible for managing performance and compliance; must be able to offer solutions to improve performance
  • Act as the key point of contact for all engagements in partnership with key business stakeholders
  • Must collaborate internally and externally to solve complex operational issues.
  • Responsible for escalating issues to the appropriate department or department head.
  • Perform other related duties as assigned

 

LANGUAGE

  • Must be fluent in Korean and English
    • Must be a native Korean speaker
    • Must be able to speak and write professionally in both languages

 

EDUCATION & EXPERIENCE

  • Bachelor’s degree required
  • Master’s degree is a plus
  • Minimum 10 years related work experience in customer service and contact centers

 

REQUIRED QUALIFICATIONS

  • Excellent verbal and written communications skills with ability to build and maintain effective working relationships.
  • Detail oriented with strong follow through and have the ability to organize and prioritize multiple projects
  • Highly organized with focus on execution, problem solving, and improving processes
  • Works well under pressure and easily adapts to changes in priorities
  • Exhibit a sense of urgency in managing time and accomplishing tasks
  • Entrepreneurial spirit / self-starter
  • Ability to travel as needed to successfully perform position responsibilities
  • Ability to maintain confidentiality of information handled
  • Ability to be flexible with schedule and work under high pressure in a complex environment
  • Strong computer skills, with an emphasis on Microsoft Word, Excel, and PowerPoint

 

OTHER QUALIFICATIONS

  • Ability to work in U.S. without any restrictions
  • No restrictions for overseas business trip
  • Pass a background check and drug test

근무 상세 내용

  • 고용형태: 정규직
  • 지역: 뉴저지
  • 근무요일: 주 5일(월, 화, 수, 목, 금)
  • 근무시간: 09:00 am ~ 06:00 pm
  • 급여: 면접 후 결정

접수방법 및 기간

  • 접수방법: 온라인 접수
  • 접수기간: 상시채용

CEF Solutions Inc.

기업정보

  • 기업명 CEF Solutions Inc.
  • 대표자 .
  • 설립일 2015.08.01
  • 인사담당자 Sarah Lee
  • 업종 Consulting Service Provider
  • 사원수 -
  • 위치 Hackensack, 07601 뉴저지, 미국
  • 담당이메일 sarah@cem-lab.com
  • 전화번호 1 - 8001231234

접수기간

마감일: 상시채용

접수방법

지원방법 : 온라인 접수 즉시지원