미주 구인구직

Rayence Inc, the manufacturer of Medical Imaging Equipment is looking for a Full-Time Customer Service Representative in Tech Support Department.As a Customer Service Representative you will be responsible for the quality and delivery of the support and services we offer our customers. You will handle inbound calls from customers, which will involve resolving issues of a semi-technical nature. This includes, but is not limited to troubleshooting, providing service information, offering additional products and services, and documenting customer accounts.

Job Requirements:

• Utilize your skills to provide a high level of customer service to our customers.
• Process inbound calls to the point of resolution. Calls will involve handling customer inquiries, complaints, requests for technical support, and updating customer account information.
• Loaner Management.
• Maintains records by updating information about tech issues.
• Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Proficiencies / Skills:

• Prior customer service and/or troubleshooting experience in a call center environment is preferred.
• Speaks clearly and effectively in a variety of settings.
• Ability to multi-task
• Solves problems by gathering information and evaluating options.
• Has excellent attendance and completes quality work on time.

Please respond with a resume, salary requirements, and availability.

BENEFITS:

• Complete insurance coverage – medical, dental, vision.
• 401(k) with company match.
• Generous paid time off.

We offer a competitive salary and benefits package and are an EOE.

The company has a long standing reputation for being one of the best in the business.

Job Type: Full-time