Assistant General Manager - Japanese Ramen Restaurant in Woodbury Commons - Kinton Ramen

OVERVIEW:

Reporting to the General Manager, the Assistant General Manager is senior level management and a restaurant’s second in command to the GM. The Assistant General Manager is responsible to develop and facilitate the required capabilities to deliver results at their restaurant including in both Culinary and Front of House Operations. The Assistant General Manager directs all restaurant day-to-day operations and is accountable for food and service quality, health & safety, cleanliness inspections, cost control, guest experience and employee engagement & retention.

RESPONSIBILITIES:

Financial & Restaurant Profitability

Support and operate towards the business goals and financial targets established by Regional Management
Suggest operational improvements that drive restaurant sales or reduce costs
Identify opportunities and best practices to improve profitability
Alignment and maintaining margins according to plan ensuring inventory accuracy

Food & Restaurant Safety

Operate in compliance with employment standards, human rights, health & safety, and chemical handling
Ensure effective implementation and compliance of food safe and pest control programs
Drive restaurant quality checks including cleanliness inspections
Submit requests for repairs and maintenance of the equipment and facility when required

Guest Experience

Be hands on in executing various front line role responsibilities in the effort of a smooth guest experience including but not limited to: preparing, cooking, presenting and serving menu items etc.
Role models and upholds all Brand standards, creating a perfect guest experience every time and develops the ability to observe, assess, and score the restaurant based on the pre-set brand standards audit
Evaluate quality of food product, prep items and final menu items being served to guests
Coach management and employees in the moment to educate and inspire a change in behavior
Identify root causes to restaurant opportunities and develop action plans with General Manager. Resolve in a timely manner
Ensure negative guest experience issues which have been identified are resolved

Employee Engagement & Development

Train, coach and develop staff to deliver a positive and performance-motivated employee culture
Conduct line checks; Ensures that clear feedback is provided to the entire team
Ensure that the restaurant is fully staffed with the right people by adhering to approved recruitment process developing and retaining great employees and maintaining a pipeline of candidates ready to fill vacancies
Support corporate HR Department’s employee policies, procedures and programs for a consistent experience for all employees
Ensure all employee relations inquiries and complaints are handled promptly

REQUIREMENTS:

Experience

Minimum 2 years hospitality/food & beverage industry experience in a leadership role
Secondary Education or equivalent proven and related work experience
Culinary Experience is required
Food Safety and Responsible Alcohol Service certifications as required

Skills & Qualifications