채용정보

CEF Solutions Inc.

Program Manager (Bi-lingual English/Korean) 마감된공고

조회 49 | 스크랩 0 | 등록일 21.10.26 | 신고

담당업무

  • 일반사무

지원내용

  • 온라인 접수
  • 4년제 대학 졸업

근무 상세 내용

  • 고용형태: 정규직
  • 급여: 면접 후 결정
  • 지역: 뉴저지
  • 근무요일: 주 5일(월, 화, 수, 목, 금)
  • 근무시간: 09:00 am ~ 06:00 pm

Company Description:

  • CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO operations, operations management, process engineering/ innovation, and cost optimization solutions to clients in the customer services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Job Description:

CEF Solutions Inc. is seeking a Program Manager to primarily manage the day-to-day operations of each line of program/business in the customer service division (Above tier 2 level of back office programs such as repair / exchange / refund / VOC / dealer support related). The Program Manager to achieve desired business outcomes by leading complex cross-functional programs consisting of multiple workstreams.

Responsibilities:

  • Program Management
    • The Program Manager serves multiple clients of global top tier consumer electrics company and co-work with partner company’s operation team in US domestic or oversea area such as Dominican Republic, Philippines
    • Effectively direct workstream leads to deliver and meet program objectives. Demonstrate leadership, partnership, and collaboration; motivate and inspire cross-functional program teams.
  • Responsible for accomplishing KPI goals set by clients, also delivering outcome of client’s requests work with partner company’s team
  • Collaboration
    • Responsible for leading regular meeting with multiple stakeholders and track the status of each task based on client’s feedback
    • Respond and communicate promptly to all inquiries received via email, phone, chat from customers and prospects.
    • Collaborate with Operation management team in partner company to facilitate the new workflow/ process and implement best practices
  • Measurement & Reporting: Define and regularly report on program metrics and measurement and conduct assessments of quality, attendance, efficiency for overall program
  • Manage Risk: Continuously monitor program exposure and ensure appropriate risk communication, escalation, and risk mitigation plans are in place.
  • Optimize
    • Drive continuous improvement; challenge the status quo and proactively identify gaps and opportunities
    • Provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management, and program management

EDUCATION & EXPERIENCE

  • Bachelor’s degree required
  • Experience in business process outsourcing, customer service, and contact centers preferred

 

QUALIFICATIONS

  • Adaptability: Highly adaptable and agile in an exceptionally dynamic and fast-paced environment
  • Results - Proven track record of achieving business objectives through leading complex enterprise-wide programs
  • Communication - Excellent communication skills; effectively achieve appropriate transparency, set expectations, tell a story, highlight misalignment; Effectively partner & present with senior executives.
  • Relationships - Collaborative; Excellent interpersonal effectiveness; Able to have critical conversations; Ability to build and strengthen all interpersonal relationships with co-workers, clients, and partners.
  • Influence - Able to achieve buy-in at executive & all levels and influence without authority. Readily understands business drivers, program impact, and individual motivations.
  • Skills- Deep understanding of Program and Project Management best practices and strong organizational skills; Proficiency in Microsoft Office (Excel, Word, Power Point, Outlook)
  • Growth Mindset - Humble and self-aware; continually seeks opportunities to improve self and others
  • Problem Solving - Consistently demonstrates good judgement, critical thinking, and creative solutioning.

 

OTHER QUALIFICATIONS

  • Authorized to work in the US without any restrictions
  • No restrictions for overseas business trip
  • Pass a background check and drug test

WORK LOCATION

  • Hybrid (Work-at-Home / Office) temporarily due to COVID-19

근무 상세 내용

  • 고용형태: 정규직
  • 지역: 뉴저지
  • 근무요일: 주 5일(월, 화, 수, 목, 금)
  • 근무시간: 09:00 am ~ 06:00 pm
  • 급여: 면접 후 결정

접수방법 및 기간

  • 접수방법: 온라인 접수
  • 접수기간: 2021.09.20 ~ 2021.12.19

CEF Solutions Inc.

기업정보

  • 기업명 CEF Solutions Inc.
  • 대표자 .
  • 설립일 2015.08.01
  • 인사담당자 Brian Lee
  • 업종 Consulting Service Provider
  • 사원수 -
  • 위치 Hackensack, 07601 뉴저지, 미국
  • 담당이메일 brian.lee@cem-lab.com
  • 전화번호 1 - 7163525939

접수기간

마감됨 시작일 | 2021.09.20 마감일 | 2021.12.19

접수방법

지원방법 : 온라인 접수 마감됨