채용정보

CEF Solutions Inc.

PROGRAM LEAD 상시채용

조회 48 | 스크랩 0 | 등록일 19.09.16

담당업무

  • 일반사무

지원내용

  • 온라인 접수
  • 4년제 대학 졸업

근무 상세 내용

  • 고용형태: 정규직
  • 급여: 면접 후 결정
  • 지역: 뉴저지
  • 근무요일: 주 5일(월, 화, 수, 목, 금)
  • 근무시간: 09:00 am ~ 06:00 pm

Company Profile

  • CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO operations, operations management, process engineering/ innovation, and cost optimization solutions to clients in the customer services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Job Description:

  • Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support. 
  • Track, prepare and provide project status reports at varying levels of details to both clients and internal stake holders. 
  • Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results 
  • Respond and communicate promptly to all inquiries received via email, phone from customers and prospects. 
  • Analyze, document, and validate business processes for multiple projects.
  • Provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management, and program management 
  • Identify risk issues and define processes to track and mitigate potential risks 
  • Utilize data to support assumption and outcome evaluations 

 

LANGUAGE PROFICIENCY (Bilingual)

The position requires seamless coordination between project teams in the U.S. and Korea. Bilingual proficiency is strongly preferred:

  • English: Excellent written and verbal communication skills
  • Korean: Intermediate written and verbal communication skills

KNOWLEDGE, SKILLS, AND ABILITIES

  • Exceptional organizational and multi-tasking skills
  • Ability to build and strengthen all interpersonal relationships with co-workers, clients, and partners
  • Disciplined, self-motivated and carries a keen analytical mindset
  • Driven to learn and absorb information about our industry at a rapid pace
  • Ability to be flexible and adapt to new situations and environments
  • Able to think creatively and present tested, out-of-the-box solutions
  • Provide high touch customer service
  • Share customer feedback with appropriate members of senior staff
  • Must be pleasant, professional, detailed communication skills
  • Proficiency in Microsoft Office (Excel, Word, Power Point, Outlook)

EXPERIENCE

  • Program management / Consulting / Data Analyst experience is a plus

EDUCATION

  • Bachelor’s degree

OTHER QUALIFICATIONS

  • Authorized to work in the U.S. without any restrictions
  • No restrictions for overseas business trip
  • Pass a background check

BENEFITS/COMPENSATION

  • Health insurance including dental and vision
  • Paid vacation and sick days
  • Salary is negotiable

근무 상세 내용

  • 고용형태: 정규직
  • 지역: 뉴저지
  • 근무요일: 주 5일(월, 화, 수, 목, 금)
  • 근무시간: 09:00 am ~ 06:00 pm
  • 급여: 면접 후 결정

접수방법 및 기간

  • 접수방법: 온라인 접수
  • 접수기간: 상시채용

CEF Solutions Inc.

기업정보

  • 기업명 CEF Solutions Inc.
  • 대표자 .
  • 설립일 -
  • 인사담당자 Sarah Lee
  • 업종 Consulting Service Provider
  • 사원수 -
  • 위치 ., 07024 뉴저지, 미국
  • 담당이메일 sarah@cem-lab.com
  • 전화번호 1 - 8001231234

접수기간

마감일: 상시채용

접수방법

지원방법 : 온라인 접수 즉시지원